Shipping & Returns

Our promise to you

We're a small UF company — four students, not a big brand with a call center. That means every order is packed by one of us personally, and every question gets answered by an actual person, not a bot. If something's wrong with your order, tell us and we'll make it right — no fine print, no runaround. Your trust matters more to us than any single sale.

Shipping

• Shipping within Sweden costs 49 kr per order.
• We currently ship within Sweden only.
• Orders are packed and shipped within 1–3 business days of payment being confirmed.
• Delivery typically takes 3–7 business days from shipment.
• You'll receive a confirmation by email once your order is on its way.

Right of withdrawal (ångerrätt)

As a Swedish online store, we follow the Distance and Off-Premises Contracts Act (distansavtalslagen): you have the right to cancel your purchase within 14 days of receiving it, no reason needed.

We also offer a longer window as standard practice — 30 days from delivery to request a return — as long as the hoodie is unworn, unwashed, and still has its tags attached.

How to return something

1. If you have an account, go to My Account → Returns and pick the order you'd like to return.
2. No account? Just email us at uf.aurenmonet@gmail.com with your order number and what you'd like to return.
3. We'll confirm the return and let you know where to send the item.
4. Once we receive it, we'll refund you within 14 days — the same way you paid.

Return shipping is on you, unless the item arrived damaged or wrong — in that case, we cover it.

Damaged or wrong item

If your hoodie arrives damaged, or you got the wrong size or design, email us with a photo as soon as you can — we'll sort out a replacement or refund, on us.

Questions

Email uf.aurenmonet@gmail.com or use our contact form — we usually reply within a day or two.